I. Introduction

As an emerging company, TSF IT Services focus on client requirements to develop, implement, and manage solutions that enhance the availability and performance of their customers systems, networks and applications. We believe the key to successful partnership and satisfied clients is our prior experience, reputations, proven track record and understanding of the industry. Our team has combined well over 50 years of technical and professional experience in the IT industry. We are building our company to help our clients meet the competitive challenges they face in today’s global environment.

II. Location

TSF headquarters is located in Laurel MD, a short distance from downtown Washington and the Pentagon. TSF employs a distributed satellite model with our employees throughout the DC metro area with satellite offices in Falls Church, VA and Rockville, MD.

Other pertinent information:

Main address: TSF Services 8052 Leishear Rd Laurel, MD 20723-1165 DUNS Number: 047097261 Cage Code: 4N2P4 Business Types A4 – SBA Certified Small Disadvantaged Business Expires: 06/30/18 A6 – SBA Certified 8A Program Participant Expires: 06/30/18Main phone number: 301-725-7200 Fax number: 301-937-7290

III. Relevant Experience

During the many years spent supporting our clients projects, we have developed a management approach proven to successfully meet the unique operational requirements of U.S. Department of Housing and Urban Development (HUD). Our approach is characterized by appointing a project manager with the authority to make decisions and commit the company to meeting the requirements of their project. Additionally, our project manager is directly involved in actual project activities such as requirements analysis, thus eliminating management layering and minimizing project costs. Our project management approach includes development of a Project Management Plan (PMP). As our principal planning document, the PMP identifies all required tasks, dependencies, organizational relationships, staff member responsibilities, required tools, and a complete project schedule. One part of the PMP is the Work Breakdown Structure (WBS). Once developed this preliminary WBS represents the functional program elements associated with performing the required work and serves as a consistent starting point for work planning. We use the PERT and Gantt features of MS Project to track completion of activities, milestones, and deliverables and to mitigate risks and minimize schedule variances. TSF will use the WBS to partition tasks into smaller subtasks that can be more easily tracked. MS Project will also be used to perform Earned Value Management (EVM). By leveraging the EVM capabilities intrinsic to MS Project, our project manager will be able to review the EVM values and establish a clear picture of the project’s budget and schedule. TSF’s scheduling and planning processes and our use of EVM to track work progress, in particular for our Firm Fixed Price (FFP) contracts, have proven highly successful. TSF uses industry-standard commercial tools to effectively manage processes on our projects. Figure 1-1 lists the various management tools we will employ throughout our projects. We maintain our Project Plan in our CMM-compliant, web-based process management tool, ProcessMax. We use Microsoft Project to manage our WBS and project schedule. Using Microsoft Project tools, we will quickly evaluate changes to determine their impact on schedule, the WBS, and project-specific MS Excel spreadsheets for managing and tracking costs. This combination of tools allows TSF to perform automated reporting, provides the tools for measuring the actual cost of work performed (ACWP) versus budgeted cost of work performed (BCWP), and generate timely performance data summarized for use by leadership. we utilize ProcessMax to ensure our system development meets Capability Maturity Model (CMM) Level 3 standards. ProcessMax is a web-based tool that provides standard program control processes and describes work products defined within the CMM Level 3 standards. Strict observance of these standards ensures that our system development and support adhere to CMM Level 3 practices designed to minimize project risk. ProcessMax uses a role-based approach to the management of systems implementation; providing step-by-step software configuration procedures, integrated document management, and automated workflow. We use Merant’s Version Manager (VM) Software to organize, manage, and protect project artifacts and support effective configuration management. VM automates common tasks, enables safe code reuse, and protects against lost changes, overwrites, and content errors. It also enables distributed teams and remote developers to work collaboratively via the Web, while sharing protected and centrally-managed software archives.

Work Breakdown Structure

TSF’s WBS is a key component of our PMP and EVM system. Our WBS provides a clear path for system maintenance and Software Change Request (SCR) implementation success, and includes key milestones that provide opportunities for our clients to review our progress throughout the program. In developing our draft WBS, we carefully evaluate SCRs from our client’s applications and drafted a schedule based on estimated hours to implement the desired updates and changes while maintaining on-site support for ongoing daily tasks. Our WBS includes formal Government reviews of our progress scheduled at key milestones associated with completion of specified project management tasks, SCR development and implementation of all our system applications, formal Government Acceptance Testing, and security compliance. In addition to these formal reviews, we continue to provide monthly status updates to the functional sponsor and the Contracting Officer to ensure regular progress information is provided to the Government.

Technical Practice Areas

TSF helps our clients effectively compete in their marketplace by providing the highest quality value added services and resources in our technical practice areas through our various delivery systems. We offer a comprehensive spectrum of business and technology services to meet the diverse needs of our clients.

Professional Services

TSF Professional Services can manage client mission-critical projects while delivering high-quality networking design, reduced development time and lowered implementation costs. TSF offers our clients access to an ever-expanding network of certified Information Technology consultants and also maintains a myriad of strategic partnerships that provide value added.

Network Management

Our government clients need information to travel to more people in more places then ever before. They need networks that are application-aware, available, secure and affordable. TSF, in partnership with leading network technology organizations, provide consulting and design for network architecture, customization of network management systems and products, installations of test and pilot systems, full-scale implementations of network systems, remote monitoring, hosting and other services related to enterprise infrastructure management.

Software Development

In today’s competitive environment, cutting edge development is a necessity. TSF can help our clients in building the technical infrastructure, designing/implementation of systems and applications.

System Management

IT environments require management levels well beyond those of just a few years ago. TSF recognizes this requirement and has developed a suite of capabilities utilizing technologies from industry-leading companies. TSF methodology around these technologies assures that our client’s multi-platform environments are managed efficiently and effectively.

Migration

Many of our clients are concerned about impacts of changing technology and contracting resources. Hardware, operating systems, applications— all are evolving on a constant basis. TSF responds by helping our clients focus on the technology that truly addresses their business challenges. TSF’s methodologies provide an optimal solution that minimizes interruptions. As a result, clients can move forward with new, faster technologies that support their business needs and goals, instead of re-engineering their business goals around technology and firms that are not malleable.

Project Name: Enforcement Data System (EDS) Future Development

Client and Agency: Department of Homeland Security

Awarded November 2009, base year with 4 options years

TSF will be concentrating on improvements and modifications to the Enforcement Data System (EDS). The new system is in the pilot phase but while the new system is being developed, TSF will be providing support and maintenance to the legacy EDS system. Summary of the Business rules that new system will be addressing:Complaint Data Upload Scripts (In Order of Priority):National Hotline Services-currently IDMS has the ability to upload complaints and attachments into IDMS each morning from NHS without having to reenter the data. IDMS assigns the complaint a complaint number and subsequently routes the new complaint to the appropriate desk officer for review and disposition. This capability will be incorporated in the new system.Joint Investigative Case Management Information System (JICMIS)-currently we receive complaints from JICMIS regarding Customs and Border Patrol (CBP) and Immigration and Customs Enforcement personnel in the form of a hardcopy form and subsequently have to manually reenter the complaint into IDMS for review and disposition. After which we have to notify JICMIS via email of our disposition. We need to automate this process by which we can upload each morning all JICMIS referrals into EDS for processing and disposition. After disposition EDS system will notify JICMIS of the decision via email or other means.

• National Center for Disaster Fraud- currently we receive complaints from NCDF regarding the Federal Emergency Management Agency (FEMA) programs in the form of a hardcopy Referral and De-confliction Database (RADD) form which has to be manually entered into IDMS for review and disposition. This process will be automated by which the system will upload each morning all RADD complaints into EDS for processing and disposition. After disposition EDS will NCDF the decision via email or other means.
• Federal Emergency Management Agency (FEMA)-need to establish the ability to electronically route OIG complaints directly to FEMA.
• Civil Rights and Civil Liberties (CRCL)-need to establish the ability to electronically route OIG complaints directly to CRCL.
• OIG Web Hotline Complaint Data Entry Form-establish a more efficient method for employees, contractors and citizens to file complaints directly to OIG via a web site that has a Hotline Complaint Data Entry form (similar to DOD OIG), will be uploaded into EDS for review and processing without additional data entry.
• Investigations -Create a mechanism to track the movement of reports and deliverables from an agent all the way till it is approved.
• Investigations-Develop evidence property process within Investigations
• Investigations -Develop and implement a new release for EDS at least every quarter based on the findings and new requirements from the users.
• Reports-the development of additional management reports as determined by OI (In-house).
• Database – The SQL Sever database will be hardened and cleaned up. Archive unused tables and strengthen the security features of the database.
• Screen and Layout Modifications-additional modifications will be required subsequent to OI using and becoming familiar with EDS.